Mio Returns & Refund Policy
RETURNS AND EXCHANGES -
ONLINE PURCHASES
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CANCEL YOUR ORDER
If you wish to cancel your purchase, please contact us at lovemio@mioboutique.co.uk
If the order has been dispatched, you will need to follow the returns policy as stated below.
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RETURNS
We are so sorry it didn’t quite work for you! If you are not completely happy with your online purchase, you have 14 working days to return your item from the date it was received.
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If your item was on sale, please send the parcel back within 7 working days.
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Please do not send back used items.
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Please ensure products are in their original condition with labels still attached.
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Please note that you must cover the cost of the return shipment.
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We recommend that you use a secure, trackable postal or courier service and ensure that the packaging of the items is sufficient to protect them fully and maintain their good condition during transit. We recommend you insure the return shipment as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them. Please retain proof of sending, just in case goods do not arrive.
We will not accept items or accept liability for items that are returned in inadequate protective packaging by an uninsured or unrecorded transit service, or that go missing without proof of postage.
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You may also return any item to our Boutique in person, providing this is within the same time scale. Our address is 10 East Street, Warminster, Wiltshire BA12 9BN and our Opening Hours are TUESDAY to SATURDAY 10:30am to 4:30pm - we do however recomended you call us first if you are making a special trip on 01985 640031
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​​​EXCHANGES
There is no charge to exchange items for a different size, however all exchanges are based on stock availability.
If you wish to exchange an item, you can do so by emailing us at lovemio@mioboutique.co.uk or by writing to us at Mio Boutique, 10 East Street, Warminster B12 9BN with your exchange requirements and then follow the returns policy above. You can also visit the Boutique or give us a call.
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Once we have received the original item in good order, we will send out the replacement garment.
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FAULTY GOODS
Should you receive an item that is not in perfect condition, please contact us immediately. Goods are faulty if they are received by you in a damaged state, or where a manufacturing fault occurs within six months of purchase.
Items that are damaged as a result of normal wear and tear are not considered to be faulty.
If you would like to exchange a faulty item instead of obtaining a refund, please be aware that we can only replace it for the same product in the same size, subject to availability.
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Where possible, we will offer to repair faulty items. If the item cannot be repaired or the same product is not available, you are entitled to a full refund.
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COLOURS
Computer monitors vary, therefore we cannot guarantee that your monitor’s display of any colour will be completely accurate. All specifications and descriptions of products on our website are intended only to give a general description of the products. Whilst the images provided are a true representation of the products, we cannot accept any responsibility for any variation in colour reproduction of the products caused by the browser software or computer system used.
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RETURNS AND EXCHANGES -
BOUTIQUE PURCHASES (in person)
Providing you have the valid receipt of purchase and the item is in perfect condition and with all original labelling still attached, we offer the following for all items purchased (in person) from Mio Boutique :
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All SALE stock bought in the boutique is non-refundable and non exchangeable
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​RETURNS
We can only offer a refund if an item is faulty. Please report any fault to us within 3 days of purchase and return the item to Mio Boutique within 7 days of purchase, when a full refund will be given.
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EXCHANGES
Any item may be exchanged within 7 Days of Purchase by returning to Mio Boutique.
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